Privacy Policy

1. Introduction

PennySim ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at pennysim.com and use our eSIM services (collectively, the "Service"). Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide when using our Service, including but not limited to:

• Full name
• Email address
• Billing and payment information (processed securely through our payment providers)
• Device information (for eSIM compatibility and activation)
• Country of residence and travel destinations

2.2 Automatically Collected Information

When you access the Service, we may automatically collect certain information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Pages visited, time spent, and navigation patterns
• Referring website or source

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can manage your cookie preferences through your browser settings. For more details, see our cookie consent banner upon your first visit.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our eSIM services
• Process transactions and send related purchase confirmations
• Deliver eSIM activation details (QR codes) via email
• Respond to your inquiries, comments, and support requests
• Send promotional communications (with your consent), which you can opt out of at any time
• Monitor and analyze usage trends to improve our Service
• Detect, prevent, and address fraud, security issues, and technical problems
• Comply with legal obligations and enforce our terms

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating the Service, including payment processors, email delivery services, and cloud hosting providers
• eSIM Network Partners: Telecommunications operators who provide the eSIM connectivity, receiving only the minimum data necessary for activation and service delivery
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL) and at rest, secure payment processing through PCI-compliant providers, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Account data is retained while your account is active. Transaction records are retained as required by applicable tax and financial regulations.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Portability: Request your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing emails at any time using the link provided in each email
• Cookie Preferences: Manage cookies through your browser settings

To exercise any of these rights, please contact us at privacy@pennysim.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your personal information remains protected in accordance with this Privacy Policy, including the use of standard contractual clauses approved by relevant authorities.

9. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 16, we will take steps to delete such information promptly.

10. Third-Party Links

Our Service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: